Yes, it is possible to cancel your order within 2 hours of placing it. Please write to us at alankar.vision1@gmail.com or call us at +918879511150. Please note that your refund will take 3 – 4 working days to be initiated.

In case your order has been dispatched, it will not be possible to stop the delivery to the address mentioned at time of checkout.

Yes, we would be happy to do that! Under the “add order note” section on your checkout cart, please let us know that your purchase is a gift and we will be happy to gift wrap it for you. Of course, there’s no extra charge!

Yes, the prices that you see on the product page are inclusive of taxes

Physical warranty cards have been discontinued by some brands. If you did not receive a physical warranty card with your product, it most likely does not come along with it. However, please write to us at please write to us alankar.vision1@gmail.com or call us at +918879511150. and we would be happy to double check for you.

i. Please write to us at please write to us alankar.vision1@gmail.com or WhatsApp us at +918879511150. Along with a copy of your invoice and a photograph of your product. Our support team will try to make your return process as smooth as possible.

ii. Once you hear back from us, please ship the product to the address mentioned by us. Please ensure that the product is packaged in a manner similar to how you had received it, to ensure that we receive it and its contents in their original condition along with the original invoice. Kindly note, we do not accept any returns at our stores for products bought online.

iii. We shall inform you once the product is received. Kindly allow us 3 – 4 working days post receipt of the product for a thorough quality check.

Yes, you may return the products received as a gift for a store credit. We do not provide refunds for products received as gifts. Further, please note that we do not accept any returns without the original proof of purchase.

Manufacturing warranty covers the following issues:

i. Missing components.

ii. De-lamination and / or peeling of sun lens coating.

iii. Bubbles or imperfections in lens coating.

iv. Premature flaking or deterioration of frame coating.

v. Soldering defects.

If your product encounters any of the above issues within 1 year of purchase, please write to us at alankar.vision1@gmail.com or call us at +918879511150. We will require you to ship the product to us for a quality check by our technicians. It the issue is deemed to be a manufacturing defect, we will replace your product or issue you a store credit. Alankar Vision has absolute discretion to ascertain if the issue is a manufacturing defect.

Kindly note, we will be unable to entertain any requests for exchange or credit if the product has been altered / repaired in any manner by any third party.

Manufacturing warranty does not cover the following issues.

i. Normal wear and tear i.e. scratches.

ii. Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product.

iii. Damage caused by chemicals.

iv. Damage caused by unauthorised modifications or repair.